AFR Import Specialist

Role Purpose:

Our Client handles in excess of 4,500 import shipments a month for a variety of customers from all business sectors.

We have a vacancy for an Import Specialist to join a dynamic team that undertakes a range of activities to support the overall London Airfreight operation and fulfil the needs of our customers. The aim of the role is to achieve a positive impact on customer loyalty, retention and growth by providing an efficient support service to customers and internal stakeholders.

Position Specification:

  • Responsible for AOG / Perishable / Valuable and General Cargo Imports.
  • Primary tasks include arranging deliveries and Customs clearances for all types of Import shipments.
  • Deliver excellent customer service and support to a range of Import Customers.
  • Provide timely updates on service issues and solutions.
  • Handle exceptions pro-actively with quick response times within agreed timelines.
  • Resolve complaints and respond to queries within agreed timelines.
  • Work closely with Breakbulk, Invoicing and Transport/Warehouse teams to ensure successful handling of all customer business.
  • Provide appropriate communication and correspondence to internal customers.
  • Co-ordinate own work with other teams to ensure the best outcome.
  • Constructively question current processes and standards and offer solutions to identify improvement opportunities.
  • Take ownership to ensure that improvements and innovations in own department are implemented.
  • Adhere to Customs Compliance procedures and documentation.
  • Work pro-actively to ensure the needs of the customer and business are met or exceeded.
  • Ensure the Job Files are fully and accurately completed reflecting all commercially relevant information and services provided.
  • Liaise directly with Customers to understand and obtain instructions for AFR import shipments.
  • Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
  • Liaise directly with DGF departments on shipment planning and coordination.
  • Liaise directly with overseas offices on shipment planning and coordination.
  • Maintain mandatory milestones and remarks through Logis.
  • Manage Customs Entry exceptions with the entry operations team.
  • Create delivery and related paperwork to ensure correct freight movement according to customer expectation.
  • Apply commercial understanding to ensure shipment profitability in addition to correct and timely invoicing.
  • Update GCCS with all required inputs including root cause and solution when assigned.
  • Support the measurement of Key Performance Indicators and achievement of KPI targets.
  • Contribute to the First Choice continuous improvement program.
  • Actively participate in Regular Team briefing sessions.
  • Complete all statutory and mandatory training.
  • Any other import related tasks delegated by Import Management.


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