Main Tasks and Responsibilities:
Monitor and action generic shared email boxes and respond in a timely manner
Creating daily chiller operation Build Sheets and instructions for Chiller staff
Organising call off of Fish for next days’ despatch
Utilising ProCarS to produce shipping documentation i.e. AWB
Preparation of export entries in accordance with UK HMRC regulations
Adherence to all relevant customs processes to ensure compliance – particular focus on goods received under T1 and transit requirements
Managing customer requests and monitoring changes via Google Docs
Adhering individual destination & country SOP requirements.
Booking with carriers with guidance from the planner or sales.
Cost control and file invoicing
Resource management to ensure cost effectiveness use of trucks and temporary labour
Action pending tray daily and manage jobs accordingly
Daily ULD stock checks and follows up with daily collections on time in full.
In case of incidents: Offering first class recovery service and communications internally or externally in a timely manner.
Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers / suppliers
Support sales and CSM with customer visits as requested
Adhering individual customer SOP with accurate preparations and executions.
Ensure customer invoicing is completed in a timely and accurate manner
Ad-Hoc mini projects would be required to assist continuous improvement of the business
To abide to the Compliance Policies and Procedures of the Company
Take reasonable care of your own and other people’s Health & Safety in the workplace
Report hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk
In addition to this you are required to carry out any other duties as reasonably requested by your Manager