Perishable Service Delivery Operator

Main Tasks and Responsibilities:

 Monitor and action generic shared email boxes and respond in a timely manner

 Creating daily chiller operation Build Sheets and instructions for Chiller staff

 Organising call off of Fish for next days’ despatch

 Utilising ProCarS to produce shipping documentation i.e. AWB

 Preparation of export entries in accordance with UK HMRC regulations

 Adherence to all relevant customs processes to ensure compliance – particular focus on goods received under T1 and transit requirements

 Managing customer requests and monitoring changes via Google Docs

 Adhering individual destination & country SOP requirements.

 Booking with carriers with guidance from the planner or sales.

 Cost control and file invoicing

 Resource management to ensure cost effectiveness use of trucks and temporary labour

 Action pending tray daily and manage jobs accordingly

 Daily ULD stock checks and follows up with daily collections on time in full.

 In case of incidents: Offering first class recovery service and communications internally or externally in a timely manner.

Customer Services

 Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers / suppliers

 Support sales and CSM with customer visits as requested

 Adhering individual customer SOP with accurate preparations and executions.

Administration

 Ensure customer invoicing is completed in a timely and accurate manner

Projects

 Ad-Hoc mini projects would be required to assist continuous improvement of the business

 To abide to the Compliance Policies and Procedures of the Company

 Take reasonable care of your own and other people’s Health & Safety in the workplace

 Report hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk

 In addition to this you are required to carry out any other duties as reasonably requested by your Manager