- Provide excellent Customer Service and drive the same ethos throughout the business and team.
- Interact with customers and develop long term relationships
- Strive to meet & exceed customer’s expectations and encourage team members to do the same
- Support with the retention of all current business
- Actively communicate unique service features of Schenker to increase value add solutions to customers
- Measure and evaluate the team performance & quality and the departments level of service to all customers
- Ensure efficient response to customer issues & complaints.
- Encourage commercial awareness amongst the team to support delivering upon agreed department targets including GP, Revenue and Volume Growth