Air & Ocean

Import Operations Manager


Job Role:

  • Manage team workload and ensure smooth running of day-to-day operations
  • Contribute to the creation and implementation of best practice, vision, strategy, procedures and processes to aid and improve operational performance
  • Drive customer service excellence by ensuring the team is meeting client KPI’s and is adding value to the clients
  • Act as an escalation point for customer service complaints
  • Deliver solutions to logistics problems while maintaining high levels of quality and service
  • Monitor quality, quantity, KPIs, and transport costs
  • Ensure compliance with customs regulations
  • Develop and maintain strong relationships with all connected parties within the logistics process
  • Liaise with Sales department to ensure smooth implementation of new accounts
  • Select and negotiate terms with transportation and logistics providers; evaluate supplier performance
  • Recruit, manage, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements
  • Set departmental objectives/KPIs and review and assess ongoing performance of direct reports
  • Report on achievement of targets and identify any actions required

Desirable experience and qualities:

  • Proven experience in the logistics industry
  • Previous management experience with strong leadership skills and with the ability to optimise team performance and development
  • Proven analytical, problem solving and organisational skills
  • Strong interpersonal, negotiation and influencing skills
  • Commercially minded with the ability optimise profitability whilst still adding value to clients
  • Strong planning skills with the ability to handle multiple projects and work under pressure

 What’s on Offer:

  • Competitive remuneration package, commission, pension
  • Multi-Award Winning staff development programme with structured on-boarding and development plan
  • Full time permanent position offering genuine career development opportunities
  • Great work environment with dedicated team of enthusiastic professionals
  • Friendly and pleasant office


Job Summary
  • JOB ID:

  • Region:

    South East and/or London
  • Salary:

    £40,000 - £45,000
  • Benefits:

    Competitive Benefits
  • Details:

    You will be responsible for overseeing the day-to-day import operations with the objectives of running an efficient and profitable operations whilst delivering first class customer care
  • Contact:

    Jack Ruby