The Global Account Director (GAD) is a commercial Global Account leadership role, responsible for managing and maximizing business results from an assigned global account. The GAD reports to the Director of the Global Vertical.
The GAD is responsible for developing relationships and effective solutions for revenue growth, retention and customer satisfaction, in order to achieve the assigned sales, volume and financial targets. The delivery of target Global Account KPI’s is driven through collaborating with Global Program Manager, Account Management, Pursuit Team and ...
Provide excellent Customer Service and drive the same ethos throughout the business and team.
Interact with customers and develop long term relationships
Strive to meet & exceed customer’s expectations and encourage team members to do the same
Support with the retention of all current business
Actively communicate unique service features of Schenker to increase value add solutions to customers
Measure and evaluate the team performance & quality and the departments level of service to all customers
Ensure efficient response ...
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics ...